Refund & Return Policy

1. Inspect your order on delivery

We deliver across Kenya and ask that you inspect your items while the delivery is still with you. Please check that the item, size and colour are correct before accepting.

2. Returns and exchanges

If you receive a wrong, damaged or defective item, contact us on WhatsApp within 7 days of delivery with your order number and clear photos of the item. We will arrange an exchange for the correct size or item, or a different product of equal value, at no extra delivery cost.

3. Conditions

To be eligible for a return or exchange, the item must be:

• unworn and unwashed;
• still tagged, with original packaging where possible; and
• not damaged by the customer.

4. Refunds

If an exchange is not possible, we will offer a refund to the payment method used for the order, or a store credit of equal value if you prefer. Refunds are processed within 7 working days after we approve the return.

5. Non-returnable items

Items that have been worn, washed, altered or damaged by the customer cannot be returned or refunded. Sale items are eligible for exchange only, subject to stock availability.

6. Not received or delayed

If your order has not arrived within the agreed delivery time, contact us on WhatsApp and we will track the delivery and resolve the issue. We are not responsible for delays caused by courier services or events beyond our control.