Privacy Policy

1. Who we are

Rivo Sports House is a sports apparel shop based in Nairobi, Kenya, selling football, rugby and F1 jerseys and related clothing. We operate this website and process orders placed through it and through WhatsApp.

2. Information we collect

We collect only the minimum information needed to process and deliver your order:

• Name and phone number when you place an order.
• Delivery address so your order can be delivered.
• Session information stored temporarily in your browser to keep your shopping cart working.

We do not collect payment card numbers. Payments are handled on delivery or through a channel agreed with you, and we never ask for your card details on this website.

3. How we use your information

Your information is used only to:

• process and deliver your orders;
• confirm orders and respond to enquiries over WhatsApp;
• resolve delivery, refund and return issues; and
• improve the running of our shop.

We do not sell, rent or share your personal information with third parties, except where strictly necessary to deliver your order.

4. How we protect your information

Your details are kept in a secure database, accessible only to the shop owner. We apply reasonable technical and organisational measures to protect your information against loss or misuse.

5. Your rights

You may ask us at any time to access, correct or delete the personal information we hold about you. You can do this by contacting us on WhatsApp. We will respond within a reasonable time.

6. Contact

For any privacy-related question, contact us by WhatsApp on the number shown in the header of this website.